General

Shipping

Payment

Order/Return

General

Becoming a member is free and easy. All you have to do is prove you are over the age of 19 and that you live in Canada.

Sign up for a free account and then place your order online. Alternatively, you can send us an email with any questions you may have if you are uncertain of something. We look forward to getting you signed up and reaping the benefits of CBD in your daily life!

Only qualified clients over the age of 19 who live in Canada are able to purchase any of our CBD products through our site. There are absolutely no exceptions to this rule.

While there are a number of scammers on the internet who claim to provide quality lab tested CBD products, we can assure you all our products are sourced with incredibly stringent standards. We have spent years building a solid reputation amongst our clients and strongly support the use of CBD to help them enrich their daily lives. We understand the needs of our clients that may have trouble purchasing their CBD from other dispensaries or untrusted sources for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets or with uncertainty from shady online suppliers. We have made the decision to offer full access to our site to patients in Canada so they may have safe access to their CBD at all times.

Here are some of the key health benefits of CBD:

1. Pain relief

2. Anti-Seizure Properties

3. Combat Anxiety

4. Fight Cancer

5. Reduce the Risk of Diabetes

Shipping

Our business days are from Monday to Friday and exclude weekends and statutory holidays.

When the payment for your order is accepted BEFORE 11am PST from Monday to Friday, your order will be shipped with tracking information sent to you by the end of the same business day.

When the payment for your order is accepted AFTER 11am PST from Monday to Friday, your order will be processed and then shipped with tracking information sent to you by the end of the next business day.

When the payment for your order is accepted from Saturday to Sunday or on a statutory holiday, your order will be processed and then shipped with tracking information sent to you by the end of the next business day.

All our packages ship via Canada Post XpressPost and will arrive in most Canadian cities within 1-2 business days. A tracking number will be provided to you to track your package and monitor it’s progress.

If your package does not get delivered or your products are damaged by way of shipping, then they will be replaced as per the insurance on the packages is proved .

No. We never do and there are no exceptions to this.

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a replacement package for your order. We do not offer postage refunds if your order arrives late due to any postal issues.

No. You cannot directly pick up your order from us. We only accept payments via email money transfer for now.

Here are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a one time replacement free of charge (UP TO $125).
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email support@buymycbdonline.ca and we will look into it.

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

Payment

We currently accept Interac E-Transfer exclusively.

Upon placing your order, you will receive instructions on how to complete payment easily using your online banking platform of choice. For instructions on how to send a secure Interac payment please watch the video tutorial found here:  INTERAC e-Transfer – How it works
P.S.: We do NOT accept PayPal unfortunately or credit cards at the moment.

It could take a minimum of one hour for us to receive your E-transfer email notifying us of your payment. Your E-transfer will be pending until we deposit the funds as we’re processing your order. You will be notified via email once your package has been shipped.

An Interac E-transfer is a way of paying for an online order using your debitsavings account, as opposed to a credit card. If you use online banking with a Canadian bankcredit union, then sending an Interac E-transfer will only take a few minutes. For more information about how to send an E-transfer, check out Interac – For Consumers

Once you have placed your order, the next step will be to submit an Interac E-transfer for the amount specified in your shopping cart. Your order will be held until we receive your E-transfer. If we do not receive your payment, your order will be cancelled in 7 days.

Order and Return

You’ll have a chance to edit and/or change your order if you have not already paid. If you have already paid, you can make a separate order with the additional items you’re in need of. You may also cancel the order and the E-transfer if you’d like to make a new, separate order. If you would like to cancel an order please email us. You will need to include the order number that you would like cancelled. If you have sent an E-transfer for an order you would like cancelled, make sure you also cancel the payment through your online banking.

  •  Please note we do our best to make sure all order edits/cancellations are processed in a timely manner.
  •  Events such as postal strikes, weather, and high order volumes may affect your wait time.

Select your products, view your cart and proceed to the checkout page to complete your order. You will receive payment instructions on the order confirmation page, as well as in your order confirmation email.

No. You may opt to create an account prior to placing your order, or continue to checkout as a guest.

If you wish to make inquiries about larger orders or wholesale orders, please email our support agent at support@buymycbdonline.ca.